Payment & Shipping

• International Visa and Mastercard payments may be processed in US dollars through the payment method shown on the invoice.
• Bank or wire transfer is accepted; account details are supplied securely with the proforma invoice.
• Leelavastram does not ask you to enter card details into this website enquiry form.

Buyers are responsible for bank, intermediary and currency-conversion charges unless the quotation states otherwise.

Single-piece, single-model or single-design orders normally require 100% advance payment. For multi-piece, sample and bulk orders, the usual schedule is 50% advance and 50% on completion before dispatch, unless a quotation sets another milestone.

Custom-made and hand-embroidered products commonly require at least 30–45 days after payment and final specification approval. Complex development, material sourcing, quantity, revisions and peak periods can require longer. A delivery estimate is not a guarantee unless expressly stated in writing.

• We ship to physical business or residential addresses; P.O. boxes and APO/FPO addresses are not accepted.
• The buyer may nominate an approved courier or ask Leelavastram to arrange shipping. Freight and insurance are charged as stated in the quotation.
• Once dispatched, an order cannot normally be cancelled, diverted or sent to a different address.
• Tracking or shipping documents are supplied when available.

Unless a quotation explicitly includes duties-paid terms, the buyer is the importer of record and is responsible for destination-country duties, taxes, GST/VAT, brokerage, customs information, product compliance and local charges. Courier and customs delays outside our reasonable control are not production delays.

Inspect packages promptly and keep the packaging. Report visible transit damage to both the courier and Leelavastram within 72 hours, with photographs and an unboxing video where practical.

Email info@leelavastram.com or WhatsApp +91 967 568 8999 before payment if any shipping or invoice term is unclear.